Here are a few of the Frequently Asked Questions.
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, click here to contact us!
When will I receive my order?
Your order is very important to us. Please note that due to incredibly high demand, shipping takes 10 - 14 business days.
In rare cases, it can take up to 25 business days for item to arrive. If you wait longer than 21 business days, please send us an email
Rest assured, all orders come with a Tracking Number. So you can shop with peace of mind!
What is my Tracking Number?
Your Tracking Number will be emailed to you within 2 - 5 days after your order.
Please reach out to our friendly customer support team if you did not receive it after 7 days by clicking here
How Can I Contact Bright Star Baby?
Simply fill in the Contact Form by clicking here.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest.
Where do you ship from?
We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive an order confirmation when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, and Paypal.
Is Checkout on this site safe and secure?
Of Course! Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards.
Rest assured our customers’ information and business data are safe and secure.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
For further details of the charges, please contact your local customs office.